Seven-day returns, with the terms in one place.
Our return window and the conditions that apply to it, so you know them before you pay rather than when you need them.
Important terms
Returns are accepted within a seven-day window from the date of delivery.
The item must be unused and returned in its original packaging.
Defective, damaged or incorrect products should be reported within 48 hours.
Sale and discounted items are non-returnable.
Approved refunds are returned within 5–7 business days.
How claims are handled
Message support
Share the order number, product name, and the issue on WhatsApp first.
Inspection
We review the issue and may ask for photos, videos, or an in-person check depending on the product.
Resolution
If the case is valid under policy, we proceed with the appropriate support path.
Need to discuss a claim?
Contact us with your order number, product details, and a short explanation of the issue. We will guide you through the next step based on the relevant category policy.
Start a Return Chat