Shipping & delivery

Clear expectations from order to arrival.

What happens after you place an order, how long each stage takes locally, and what to do if a parcel arrives damaged or never arrives.

Order received

The team reviews the order and may contact you to confirm product and delivery details.

Published processing time before an order is prepared for dispatch.

Published local delivery estimate after processing.

Inspect the parcel promptly and report a damaged or missing item within 48 hours.

Report the issue within 48 hours of delivery. Keep the packaging and share clear photos or video so the team can review it.

Related information